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Your wellness is one click away

Virtual care in Ontario, built around you — start an online assessment and connect with the right healthcare professional.

Care starts with you · Ontario

Not sure where to start with your symptoms? We’re here to help.

You don’t need to know the medical name. Tell us what’s bothering you, explore patient resources, or meet the healthcare professionals behind your care.

Map of Canada with Ontario highlighted in gold. Care365 serves Ontario; other provinces and territories are grey. — **Online care for people in Ontario, Canada.**
Map credit
Adapted from Canada labelled map by Lokal_Profil and Paul Robinson. Colours modified. CC BY-SA 2.5.

Not sure where to start with your symptoms? We’re here to help.

Compassionate, licensed Ontario pharmacists

Tell us what’s bothering you in your own words. A healthcare professional registered in Ontario reviews your symptoms and health history, listens to your concerns, and helps you understand your next steps.

Personalised care, guided by your needs

Your assessment considers your symptoms, medications, and health history. Depending on your needs, your pharmacist may recommend self-care, prescribe treatment within their scope when appropriate, or refer you to another healthcare professional.

Start online. Get support from a real person.

Complete your symptom questionnaire from wherever you are in Ontario. Care365 helps you take the first step online, with pharmacist review to determine whether virtual care is suitable or an in-person assessment is needed.

How Care365 works · Ontario

Start feeling better in just three steps

Start online, tell us what’s going on, and get personalised guidance from a healthcare professional.

Tell us how
you’re feeling

Choose your concern and complete a guided assessment about your symptoms and health history.

Woman completing an assessment on her phone at home

Your first step, from homeA questionnaire guided by your answers

Your assessment,
carefully reviewed

Your answers help a healthcare professional assess your concern and decide whether more information is needed.

Healthcare professional reviewing information at a laptop

Thoughtful, individual reviewYour symptoms. Your health history.

Understand your
next steps

Get guidance based on your assessment, which may include self-care, a prescription when appropriate, or a referral.

YOUR PATH FORWARD

Care that fits your needs

✓ Practical advice

✓ Treatment when appropriate

✓ Guidance on further care

Start my free assessment

A little clarity

Questions?
We’re here to help.

Everything you need to know before taking your first step.

Care365 · Ontario, Canada

What is Care365?

Care365 is an online starting point for patient-focused care in Ontario. You can describe your symptoms through a guided assessment so a healthcare professional can review your concern.

How do I get started?

Select “Start my free assessment,” choose the area or symptom that best matches your concern, and answer the questions about your symptoms and health history.

Do I need to book an appointment?

You can start by completing the online assessment. There is no appointment scheduling step on Care365.

Where is Care365 available?

Care365 is designed for patients in Ontario, Canada. The care available to you depends on your concern and your individual assessment.

What happens after I submit my assessment?

A healthcare professional reviews the information you provide. They may need more details before recommending an appropriate next step, such as self-care advice, treatment or further medical assessment.

Will I automatically receive a prescription?

No. Completing an assessment does not guarantee a prescription. Any treatment recommendation depends on your healthcare professional’s assessment and whether it is appropriate for you.

What information should I have ready?

Be ready to describe your symptoms, when they began, your medical conditions, allergies and any medicines or supplements you take.

Is the assessment free?

You can start the online assessment for free. This does not mean that every medicine or additional service is free; ask the care team about any applicable costs.

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Care365 · General health information. A personal assessment is needed for treatment decisions.